Wednesday, May 10, 2023

Kohl’s Lost a Customer Forever

 I will never shop at Kohl’s again. EVER!

Shane and I went to the store last week to update our wardrobe, which was in desperate need of updating. I found lots of great clothes to purchase and during checkout, the cashier convinced me to apply for the store credit card to get a huge discount on my total. I figured what the heck… I got 35% off my stuff and on the contract, the store manager authorized I would get 35% my purchases on my next visit. Despite a 30% interest rate on the card (Are they insane?), I still got the card. I don’t ever carry a balance on such cards anyway. 

I went back to the store yesterday all ready to use my additional 35% discount. I shopped and shopped, but settled on a couple pairs of slacks that fit me like a glove. I go up to the cashier and show her my contract with the authorization for my discount. Her response was this… “Oh, we can’t give discounts on Lee-brand products.” 

What? I just said, in that case I don’t want the pants and left. Thanks for wasting my time. I could have argued… the handwritten statement on my contract said “35% off my next purchase.” There was no exclusions listed. I just decided then and there no more jumping through the ridiculous hoops Kohl’s makes you jump through to get their discounts… no Kohl’s kash… no buy one get one half off. Just price your damn crap at a fair price and sell it. 

I did find on their website this page about exclusions —(

I was shocked how many products they sell are exempt from any discounts. There are a buttload—not just Lee-brand items. It would be hard to find things not excluded. Their whole discount model is such a scam. I’m cancelling my credit card with them and will never buy from them again. I’m turning into a grumpy old man who does shit like this.

1 comment:

  1. How infuriating! I only hope that some senior Kohl's person reads this post of yours or, at least, has it pointed out to them though, doubly maddening, I can hardly think it'll make one iota of difference to them..